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LetsBuy

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LetsBuy
naveen reddy@navi145380
Mar 10, 2012 10:25 PM, 3172 Views
Not promising to delivery time

I have ordered Samsung Series 3 NP300E5Z-S07IN Notebook on March 1, 2012(LSB-887751). They promised that within 4-7 working days the laptop will be delivered. But till now I haven’t received. Even the order status in the site is showing still "In Process". I don’t know how many days they need to ship it. I’m getting every day mail to my id that my order has been delayed due to some uncontrollable circumstances. I don’t know what are those circumstances. Now there are no strikes, bandhs, disasters for getting delayed. But there are no such things. Even if the shipping is from Gurgaon the delivery wont take more than 7 days.


If the product is not available now then why they posted in the site that this is available and will be shipped in 4-7 working days. Even for my friend Gopinath, the same thing happened. For him also they took around 20 days to deliver laptop after making repeated calls to customer care. I thought some times it may get delayed but not every time. Thats why my brilliant friend Mr.Hari ordered laptop from flipkart and he got it within promised date.

(3)
Dear Mr. Reddy,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
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