Your review is Submitted Successfully. ×

LetsBuy

0 Followers
1.7

Summary

LetsBuy
b_saracen @b_saracen
Apr 09, 2012 02:56 PM, 2828 Views
Providing fake accessories

I gifted my brother a htc sensation order no. 928644 on his birthday and as an offer I was supposed to get branded bluetooth headset worth Rs.1000 and norton mobile security.


First of all there was a delivery issues and later on I got the cell phone but free accessories were missing. Then after calling u so many times u people finally shipped the accessories and when yesterday he opened the box it contain totally unbranded bluetooth headset which is not even working.


The people at letsbuy.com tried to make us fool and they have packed Mars bluetooth device in CallMate box. I am sending you the picture of the bluetooth headset along with box so that u can have a look how branded this piece is and I don’t trust u and I am not sure what all u might have done with my htc sensation which I purchased from you. Letsbuy.com is cheating with the people by offering with the free gifts to attract the customer and later on when they place the orders letsbuy tend to send fake products by packing them in a branded box. I checked your website and bluetooth headset which are around Rs.500 are better then Rs. 1000 headset which u sent to me.


I would like you to refund Rs. 23, 999.00 and I will send u the phone back along with fake acc.

(1)
Dear Customer,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
Please fill in a comment to justify your rating for this review.
Post
Question & Answer