After consistently delightful experiences with flipkart, I truly believed Indian e-commerce operators have come of age and thought that letsbuy.com is one of the worthy competitors for flipkart. Especially given the slightly better price, I thought I will trust letsbuy.com and placed an order for an expensive TV and I am now regretting big time.
My order is LSB-522828 for a Samsung 3D TV, it was placed on 22nd(paid by card) and till now I am clueless and helpless on whether the product will arrive or not. This anxiety is the primary enemy of any e-commerce website.
The order status is an unhelpful "In Process" and shipping information "Awaiting status update from delivery service" and these statuses haven’t changed in the past 7 days.(7 days is their max delivery time indicated on their website - not’committed’ mind you)
Their so called 24/7 customer service was closed on Diwali day, never reachable on any evenings. On a working day, a sleepy representative picked up after a long wait and answered saying that I should wait for the status to change and "it will in a few days". Email support was equally bad - The first email didn’t evoke any response and the second one got a reply after 3 days, which said the following:
-Greetings from Letsbuy.com!29 Oct 2011
We would like to inform you that payment for your order # LSB-522828 has been confirmed. As per process, the products will be sent to the mentioned delivery address on shipment time committed on website.
You can check the status of your order at any given point in time by logging on to our website https://Letsbuy.com by signing into your account.
If you have any further queries, feel free to contact our customer support team.
Looking forward to your co-operation
Thanks & Regards,
Deepa - Letsbuy.com Customer Service
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Will update the post with what happens finally - My suspicion and anxiety is growing. I am only hoping that this is because of the festival season overload and not a sinister scheme by letsbuy.com to runaway.