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LetsBuy

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LetsBuy
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Amit Kumar@amit_kumark
May 27, 2011 02:49 AM, 2084 Views
They dont live up to their commitments

Letsbuy.com, customer care is pathetic, and supervisors are like rickshaw wala bhaiyas, no customer handling skills, they dont listen, and they are not even bothered about their CEO. They will call u a liar.


I purchased a Nikon camera, initially they shipped a second hand camera, and then later when I received a replacement they refused to send me free stuff, which was displayed when I placed an order, memory card, camera pouch and a rechargeable battery. Even I wrote to CEO of letsbuy.com, he didn’t even find time to reply. So from this we can think and imagine what kind of fraud they are.


Even if employ is not scared of their CEO, then I can conclude their is no CEO of this company, it might a group of people running this site and in free time they must be sitting next to their representatives and handling CC calls.


Pathetic CEO and company.

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LetsBuy
Dear Customer,On behalf of the entire team, we would like to extend sincere apology for the inconvenience you experienced. We have shared your review with the concerned team and we understand that these irregularities can be very disturbing to our customers, but our first priority must always be to provide you with satisfactory interaction with the care department.Please accept our most sincere apologies for any disruption which our concerned department may have caused to you. In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion.To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We would be highly obliged if you could pass on your contact and order details for the same.It is our goal to provide exceptional service each Time a user stops by, and we hope you will provide us with an opportunity to restore our confidence. Your support is important to all of us here as a team. We look forward to your continued patronage and the privilege of serving your online shopping needs again soon!Looking forward for a fruitful association!Yours in Service,Team Letsbuy!
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