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LetsBuy

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LetsBuy

ruchir pandey@ruchirpandey

Feb 01, 2012 11:40 PM, 2477 Views

Order not received

Re. Order no LSB-793254

Order Date - 18-Jan-2012

Payment made - Credit Card

ECOM Site - Letsbuy.com

Complaint - Non Deliver of Item purchased

I made a purchase of from website on 18-01-2012. Purchase was made using credit card and amount was debited immediately from my account.

Product description on website clearly said that item will be delivered in 2-4 Working Days,

Which made me to buy this product.

It is sheer dishonesty and misrepresentation of information to make customer buy things and chase letsbuy for delivery of product.

I emailed their customer service on 22-Jan and got reply on 25-Jan that my case is being followed up and I will be contacted shortly.I also made a phone call to their customer service and was promised a reply in 48 hrs but again their is no response till now. I emailed customer service again on 31st and again got reply that they would respond in 4 working days!

Not to mention, customer service would give you a sense of "I do not care, call back later"

Now their has been 9 clear working days since order was accepted and item has not been shipped and I have not been given any update by them.

Is their any way we can remind letsbuy.com about 2-4 working days promise made at the time of purchase and fix accountability.

-Ruchir

Response

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Brand Response

LetsBuy

Feb 03, 2012 12:12 PM

Dear Ruchir,First of all we would like to thank you for your interest in shopping with us and at the same time we would like to apologize for all the delays in shopping that we may have caused to you. You had lived out your faith on us and made an order for which the timely updates and shipment was not provided.Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us.We apologize for the bad service you experienced while shopping with us, at letsbuy.com. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to locate the concerned employee and demand an explanation for his undesirable behavior of making you wait instead of arranging a call back. Meanwhile, to demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and directed our care member to keep you posted with the latest tidbits of progress on this matter.We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Once again we truly appreciate your patience for bearing with us.Looking forward with you.Yours in Service,Team Letsbuy