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LetsBuy
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Goutham Patel@gouthampatel
Jan 10, 2012 04:52 PM, 1143 Views
Unfulfilled promise

I had ordered Steel Series 5H V2 USB Headset on 9th December. I received the wrong product( that is some xbox 360 games CD). when I tried to call I had to wait for 15 min to talk to a customer care rep. He raised a complain and requested to ship back the product for which he arranged for the courier pick up. So far so good


But its been one month since I placed the order but I have still not received it. my order no is LSB-704511. and complain ref no CC111235618.


It’s been a horrible experience. I bought from letsbuy cos it was slightly cheaper compared to other sites like flipkart but this is too big a price to pay for saving few hundred bucks.

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LetsBuy
Dear Gautam,The first thing we must do when we discover that we’ve slipped up is to offer a complete and sincere apology. Although apology would not have saved the time you had wasted expecting for the delivery of the product , but we believe that you had lived out your faith on us and would give us a chance to make up for all the delays caused . We must learn from your experience, and that we will take action to change and grow as a result of your feedback.The company aims to consistently deliver a professional service to our customers and would like to state that on this occasion the level of service you received was unacceptable. Please allow us to express our deepest apology for the annoyance/inconvenience that this may have caused to you.We’re so sorry that we caused this problem; we are really distressed over this. This is a huge oversight on our part and we have immediately notified this to the concerned department in order to ensure that such a thing cannot happen again. In the meantime, that is no consolation to you for our lack of service. What can we do to regain your trust? We have already directed a care member to demonstrate commitment to service excellence by keeping you posted about the latest tidbits on the progress of the matter. Once again we are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Also we truly appreciate your patience for bearing with us.Looking forward with you.Yours in Service,Team Letsbuy
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