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LetsBuy

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1.7

Summary

LetsBuy
Ravi @Harpanahalli
Feb 01, 2012 03:45 PM, 2403 Views
Poor customer support and service

I made business through letbuy.com, due to network issues my selected product was declined but my


amount got deducted. same thing is communicated to customer care guys but they were keep on telling


they didn’t receive amount from respective banks.


Even after giving proper trace number from bank they were still telling this is problem from respective bank. I called around 10 times to customer care guys and I was on hold at least for 0.5 hrs due to which I lost Rs.200/- for phone bill with out making any purchase:(:( .


Now I started sending mails to customer care guys for few mails I dint get response at times. Now I decided to send strong mails which says "i will proceed in consumer court".


Finally it took around 3 months to get back my money.

(3)
Dear Customer,We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way. So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you.We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your registered e-mail ID with Letsbuy or your order details and we shall work to regain your trust once again.Looking forward with you.Team Letsbuy
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