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LetsBuy

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LetsBuy

chirag kumar@chirag_chourasia

Sep 15, 2011 02:25 PM, 2133 Views

Fake LetsBuy!

I had purchased a Samsung Chat 322 (Metallic Silver) with the order no.LSB-372585 on 09/09/2011.

During a call with customer care, I was told that my payment is not received, so for that I have sent details of identity as well as the statement of my account. The product has not yet shipped. More ever there is no intimation to my mail regarding the order I made. When I contacted the again to the customer care they told me that your payment is yet too delivered & still there is no intimation. I communicated with my bank it says payment is already made to the letsbuy’s account .Seriously speaking please don’t cheat customers by giving false delivery promise. If you can’t deliver in time then please don’t mention promising timelines. I had also purchase goods from other online shopping brands like flipkart but this was my worst experience. Both letsbuy and flipkart has almost pricing but flipkart is way ahead in serving its customer.

It delivers order even before the specified timeline. I recommend all of you to use flipkart for better service.

And for letsbuy please stick to your service timelines. If one customer gets happy he/she will bring 100 more customers.

Regards,

Chirag Kumar 09370005576

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Brand Response

LetsBuy

Sep 15, 2011 03:00 PM

Dear Customer,Please accept our apology for the delay in shipping your order. We know that the delay had caused not only inconvenience but trouble to you as you had lived out your faith and had already paid for the same. For this matter, we are very sorry.We admit that there is a delay in delivery. But, we hope you will give us a chance to offer you a level of service desired by you. Your payment for order number LSB-372585 (Samsung Chat 322 Metallic Silver) has just been confirmed from the gateway today at 1:34 P.M. and we would be in a position to process and dispatch the order at the earliest. Our company regrets that this incident happened.We appreciate your business with us, and to make up for our mistake we’ve already shared your feedback with the entire team and would work to value it further as well. If you have any questions, please let us know. Please accept our apology for this delay and thank you for your understanding.Once again we truly appreciate your patience for bearing with us!Looking forward with you!Yours in Service,Team Letsbuy!