After sales experience cannot get any more worse, when you buy a product from LG. I thought buying LCD TV experience should be great, as you are spending so much of money, its fast moving consumer electronic-sat the current time? Be ready to have bad experience, if you happen to buy from LG.
I bought my 26" LCD TV for my house on Jan 1st 09, I was told by the dealer that he would register a call with LG for installation (wall mounting) & expect a person to visit my house on Jan 3rd, sequence of issues that happened with this experience is as below:
- I had to follow-up with dealer next day Jan 2nd - to remind him for registering my request with LG, as he had still not done, he registered the service on 2nd & I got an SMS with service number. Why can’t LG make this a simple TODO for the buyer to call their toll free number & register themselves? I thought distribution of work is better, but looks like LG likes to receive the call only from their dealer
2.SMS with service number, did not have any indication of when the service person would come, there you go... eagerly awaiting customer(me) to have my LCD TV hanged on the wall - makes a call to the toll free number, guy who receives the call - only assures me that it would be done on 3rd Jan & expect a call from somebody local in LG Bangalore Service Center. Customer - is just waiting to receive acall...3.Tired of waiting to get a call on 3rd Jan - again contact on toll free number, service record is still not updated with the technician name(that is what I was told by the customer support person), take the bangalore service center phone number (after denial of information, gotit)
4.Now, call the local LG Bangalore service center around 12 noon, state my service number - lady on the phone acknowledge the service request& says - we will finish the job today, expect a call back from our engineer soon. Later in afternoon (around 1pm), got a call from the service technician asking for landmark of our house - I give him all the details (he was only 4kms away) & thought he would come within an hour (as he did not say, how long he would take)
- Another period of long wait... come 3pm, person does not show up, again hunt down the phone number (as earlier he had called from landline that nobody was receiving) by calling the toll free number, call the technician - then he says... "Sir, I will come by 4pm or 5pm. Did you have any other work, finish off or if you cannot will come tomorrow" - then I had to request (read it as "yell") him to come no later than 5pm
6.(most irritating part) Technicians comes in public transport (bus)& does not get off at the stop that I stated (when I gave directions), goes one stop ahead & calls me saying.. "Sir, waiting at x place - how do I come? or will you come & pick me up?" - have you ever heard of person coming to service you, after you pay BIG money to buy a product expecting a service back from you??
- No other option left, went to pickup the technician, went in my bike to pick him up, there are 2 guys to be picked up... and I’m on the bike, they expect me to ride triples? doesn’t this make you furious? picked one guy (who said can do the job), got him to wall mount the LCD TV &get out of my house!
So far, was the story of getting the LCD TV installed, read below for another story around the same LCD TV...
I bought the LG LCD TV, with an offer - free DVD Player, HDMI Cable &50 DVD’s, on the day of purchase I was given the DVD Player & wastold the HDMI Cable & 50 DVDs will be given in next 2 or 3 days as they are waiting from LG. Finally... for the cable & 50 movies after 20 days.
One more worse thing from LG is - 50 Movies they are giving for free are only good to be watched on a 14" laptop... they have loaded 5 movies in 1 DVD & plays with a really poor resolution on LCD TV... I wonder, how they can claim "For your viewing pleasure..." on top of this 10 DVD pack, they give it for free.
Overall, really poor after sale experience... even I like the LCD TV, left with a bitter taste... LG’s after sales uses the 2.1.1 (https://in.lge.com/211/) .... they should seriously consider changing it to 2.N.24 -- service can be done anywhere between 1 to N days & anytime (24 hrs) of the day.
After sales experience is a HUGE part of buying a product & I have onlyhad negative experience with LG, strongly recommend people to avoid LGproducts, if they want to have good after sales experience... I wonderthis is what LG calls it as 2.1.1 - https://in.lge.com/211/ ... howabout making it - 2.N.24, expect work to be done in N days & theycould come anytime of the day!
-Bhaskara
https://bhas4.blogspot.com