Our client purchased a Front Loading washing machine from Croma, EVA Mall, Brigade Road, Bengaluru in 2009. The machine since then has been giving minor issues which were required promptly by the clients prompt action in informing LG. However recently on calling LG customer care in 2017, one person visited and changed the Drain Pump and charged Rs.8000 which he collected in cash when our client was alone at home and she being not literate in English just took the cash bill ( kachcha bill) and when she showed it to her family members later she found that she was cheated. LG did nothing to help the client inspite of being informed in writing by post and email. The person who visited was one Raju who works for Wajid Pasha from Sai Service in Dr. Rajkumar Road, Rajajinagar, Bangalore who on googling turns out to be a fraud deceiving customers across Bangalore and posting all over the internet that he is from the authorised service centre for LG and many other brands. He has several names by which he operates in Bengaluru and also spends on Google ads to trap customers.
Again a month ago the motor stopped showing sparks coming from beneath while spinning and on contacting LG they sent one person named Zameer Pasha and he charged for inspection and promised to get back with the motor part and said it will cost 5000 with 6 months warranty, but he never came back.
On contacting LG customer care again through phone and email they replied saying that the part is not available and cannot be replaced or repaired hence asked client to try any local technician or repair centre.
However while selling they promised 10 years motor warranty. But now they are not replying to clients emails at all and have gone mute.
This is the way LG is fleecing customers by promising the moon while selling and not even honouring warranty nor repairing the machine.
Sparks under the machine is dangerous and cause severe damage to life and property in case of fire.
Croma also is of no help now. They only help you buy, rest nothing happens.
We have lost trust in LG India as well as Croma for selling such faulty products. We have spent almost the machine cost itself on repairs.
We suggest customers beware, Caveat Emptor, and be away from LG Washing Machines or products iN India. Also please don’t go by whatever they say while selling and waste your money. Croma also won’t help. They couldn’t even locate the invoice of the product in their own database though our client bought the washing machine from Croma.
LG has also removed the washing machine manual from its website showing an error page.
Model: LG Washing Machine Front Load F8076LP 5kG - never buy it’s a cheating company.