NEVER EVER BUY ANY LG PRODUCT. Its not LG(Life is Good), its LH(LIFE IS HELL)!
I bought a double door fridge(Model/Year: GL-M292RLTL/2014) on May 4, and since then it has been the biggest headache for me. It doesn’t cool and no ice being formed in freezer! I’ve already had to throw out so much stuff(milk, vegetables etc.). First time I raised a complaint in the toll free number, I am given "remote support" with some standard operating procedure(switch OFF for 2hrs and then ON for 4hrs without anything inside). Still it didn’t work. So I had to raise another complaint, and I’m asked to repeat the same procedure. Seems that your customer care executives are interested to correct every known issue only remotely! I had to specifically ask for a technician to be sent to check the product. Finally you send someone and they identify the issue as gas leakage, for which the technician refilled the gas and does some welding(again after 2-3 days). Still the issue is not rectified. I again raise a complaint, it takes 2-3 days for the technician to come and check, and still the technician is fixated on gas leakage as the issue. Few observations from this whole fiasco:
Firstly, Your technicians don’t understand your own product well
Second, for a complaint I raise it takes so many days for someone to respond and I have to spend time, effort and money to repeatedly call and check on the status
Third, you seem to be least bothered about customer complaints, making technicians/executives speak rather than decision makers
It is clear that the product is defective and it is in warranty. But rather than giving a replacement I’m given an ultimatum that the product can only be serviced. NO guarantee, NO replacement, and NO refund! And when I am speaking out my frustration, the service center guy has the audacity to cut the call. And he does not even pick the call when I call back!
For a customer who has spent 25000 on the product, you expect me to spend time, effort & money to keep calling for support?