I have bought Split AC (Jet Cool model C186KLA2) last month i.e. 06 May 07. But I am facing problem in AC from day 1 which do happen to new product but at rear occasion. However, renowned firm should have exceptional after sale support services to satisfy their valuable customers later on. On the contrast, the way customer services provided to me is eye opener for others who intend to buy LG products in future. The customer services of LG at Pakistan had bypassed all the norms of the business.
I don’t want to go into details of all which will be quite shameful for LG as it will disclose the methods of swindle being applied by customer service personnel to customers and unprofessional competence of their technicians & authorized installer. Briefly, after more than 150 calls & frequent pursuance, the customer service in Pakistan has provided me used one and down model i.e. KLA1 against my new and up model i.e. KLA2. Prior replacement, they told me that they are going to replace my defective AC with same model and only less than one month used AC installed in the office of their branch manager.
I accepted their offer because I already had enough mental tension and fatigue to resolve this issue. But, It was to my surprise when I saw AC installed by them is quite old and also, model is KLA1 instead of KLA2. At net shell, I got old and down model split AC in lieu of my new and up model Split AC KLA2. I had emailed Customer Service Department of LG Head office Korea i.e. Mr. Sohn : csson@lge.com & Mr. Kim : lodite@lge.com to seek justice but nobody bothered to respond to me.
I was in contact with Mr. Muad Ali email: muadali@lge.com , probably looking after online customer service affair of Middle East Region in which Pakistan is included. But one week back, he emailed me and said that he called on all my given telephone numbers (also indicated in email my numbers in which he tried to contact me) but could not able to contact me. In returned I emailed to him that you tried to contact me on my land lines. You should have contacted on my mobile which I had already given to you along with land lines. After this he is quite for about one week. I may advice to LG Head Office at Seoul, Korea, to take serious note of it, otherwise slowly and gradually other firms will snatched the market of LG product. I need justice nothing else by getting replacement of same model.