I have taken House loan 4 years back. Last year my interest rate was suddenly increased to 11.45% without a single intimation to me. In the market the private banks are charging around 9-10% . Its a loot and robbery of people money. Worst customer care as noone answers.Go to their office you feel that they are the boss. Old and redundant systems being used.If you go to the Customer portal and you try to put a compliant or service request, It does not allow you to do so. I dont know if there is any value of my review but my recommendation is that never ever take loan from them as you will become fool soon.