Hi,
We had ordered a bed with two night stands on the the 10th of Jan, slated for delivery on the 18th of Jan. Not only is 8 days unreasonably long (for a regular household item) it is extremely aggravating when that commitment is not met.
On top of that customer service is rude and unhelpful to the extent of asking us to take a refund. We have no idea on when the delivery is going to happen and how much more harassment (missed appointment, missed work hours) we have to go through before we get should have been delivered within a few day. Delivery inquiry executive Miss Evlyn and the store supervisor Mr Puturaj have been thoroughly disappointing and highly unprofessional.
The local shops provide more professional and on-time services in our experience. This is the most unexpected behavior from a high-end store like yours.
We will discourage people from patronizing your store to the best of our ability.
Alisha.