Livspace_official is working closely with MouthShut.com to enhance customer satisfaction.
Nice experience while onboarding.
Issues when executing.
Lets start with -
Designer -
Picks up designs from Pinterest. No creativity.
Design from the desks
Visit the site only once.
Do not consider usability in designs. Example they assume you will by an inbuilt microwave and create a microwave shelf with a trough.
Did not consult us for important laminate selections. Proposed to change with additional cost of Rs 20000.
Do not consider existing switch boards would impact design outcome.
Keep mouthing PID, BOQ like terms to the customer which they end up understanding only when they face grief in the execution.
Implementing team -
Brainless lot.
Common sense is rare.
Eg - Fan switches are set away from the regulator.
A big no from a home maker.