Lloyd is an Indian company. To view a feature like other companies it is good for some features like good anti-bacteria filter, auto-restart, sleep mode. Cooling capacity is 3350 W which is not bad. Auto cleaner and fungus proof features are also good. After running some days it started a problem. Sometimes the AC stops automatically and cracking sound is continues for 15-20 seconds. I was scared first time that it may be electrical configuration problem of my house . But it was a mechanical problem of this ac . So I opened the warranty card and manuals guide book provided by the company and follow some guidelines mentioned regarding the problem. But still facing that problem. Then I made a phone call to their toll free customer car no 18001200600. But they started to repeat the similar guide mentioned in their manual book. After two days I again call them but no one was picking up the call. So poor customer service.