Its my personal experience when I bought this air conditioner it was in very well condition and it worked properly but after few days it was not working good but over all this is good .its air is so cool it makes the room cold I love this it is very good I ever saw very good ac its custmor service is very good it has many features which can help us to make our home and room cool.its air is like a natural cool air like a air of nature .i have 4 air conditioner of this company in my every room .