The entire experience can be defined in one word “Fantabulous”!
My first call to The Machan did it all, the manner in which one should address customer queries over the phone was done best by The Machan Team.The “experience” right from making a reservation to checking out cannot be put into words. Everyone provides customer service these days, not many deal in something that the Machan does.That “something” is Customer Empathy. Given Lonavala’s frequent power cuts and Machans remote location from the city an ice cream is something you really can’t dream off. While I was inquiring about The Machan, I requested if I could have Vanilla ice cream, that’s about it and I did have my ice cream after my dinner.
I haven’t come across any hotel in India which executes “You wish is my command” kinda orders, Machan did that for me. I am a person who observes details: the welcome drink, “lunch in the woods” . I loved this the most, home cooked food, lovely room service, well mannered staff, excellent manager Wasim bhai, the lovely informative trek by Bhima, smiley bong guy Alok: stuff that even a Hilton would not provide.
The room dynamics, the fixtures, the wooden flooring, brass nuts and bolts that hold the furniture together, the quality of the hand wash liquid, bathroom fixtures, the marble flowing in the bathroom, the splendid view, the evidence of reducing our Carbon footprint, the candle lit dinner, the books on the shelves in the bathroom and many other details in the Camp Canopy Machan “Awed” me.
In a Nutshell: “Splendid” Keeping this place Exclusive would retain its beauty. We would be visiting soon again.