We bought a Sofa & a storage cupboard from Looking Good, Banashankari(Opp to Kamakys Theater).
They come across very good the first time when you are a prospect. Once you have paid for the items, starting from the delivery to any after service request, they dont seem to care.
Sofa delivery took a week when you were promised the next day. Problem is that you need to keep calling them up & reminding about it as they loose your contact number everytime(Good reasons ha).
Sofa threadings went bad within a few days and it took 10-15 calls to finally have the person fix it and when they fix it, they make sure it does not stay for long/leave others unattended so you are forced to be in an infinite loop to get your stuff ready for which you paid 30K few days ago. Yes, they did respond once on their own without us calling and bad luck we were out of town. This does not count much as we had called them 15-20 times to get this call.
Cupboard is a long story on its own. as usual delivery is delayed and they had promised to add an additional row with the wood of the same color/quality. After many futile attempts, the person shows up with some other color wood. The wait continues, follow nups from our end are never ending as they dont bother to keep you updated. Finally with great frustration we got the additional row done and guess what, the cupbaord no longer locks. We have already called them multiple times on this issue and is waiting to be fixed.
All the hooopla when we bought saying that they give gurantee for 2 years, fix any defects are false and if at all you need anything on this front you need to struggle.
Bad Service.