I have been an extremely loyal client of loopmobile for many years now. Everytime I speak with their customer service desk.... I go into depression. I have no clue why I still am a loopmobile customer.
I have a post paid account with them. As my bills are charged to my credit card, they get paid automatically. My credit card was going to expire end of April and I got a text message from Loop saying that I should give copies of my new credit card so that the service remains. I promptly went to their Santacruz West gallery and gave the relevant photo copies. I was assured that the necessary action would be taken.
Today I receive a text from them saying that the bill is overdue and if not paid, the sevice would be discontinued.
I promptly called up the helpdesk. This helpdesk plays a nice game of passing the parcel. They promptly gave me the cell no. of my "relationship manager". I called the guy umpteen times but his no. was continuously busy. Finally I texted him to call me. Which he did. I told him that this has happened. To check with the Santacruz loop gallery to see what has happened. He called me up to say that I would have to visit the Santacruz gallery myself to see what has happened. I said, from my side I have done exactly as per what was asked of me. I disconnected the call. Then I texted him to ask him to give me the telephone no. of the santacruz gallery. He replied saying that he was not authorised to do so. Was I asking for a trade secret!!!! I didn’t think so. I finally asked him to send me a list of things he is authorised to do. So that I don’t waste my time and energy.
I would like to ask loopmobile the following questions.
What are relationship managers actually for?
When they send text messages to us stating that your credit card is expiring, furnish new details. Why can’t they give the location at which these details have to be furnished. So that the client doesnt have to undergo the mental torture later.
Aren’t their staff trained to know what to do with the forms for payment details once they are filled by the customers?
I would be grateful if any loopmobile officer would actually read this blog and answer my querries.