I have had an account with BPL mobile right from the day I bought my first cell phone in 2002. Hence it has been 6 years that I have been loyal to the brand. Everyone told me that Vodafone was better but I never doubted the capabilities and offerings of BPL Mobile.
Recently my bill over shot the credit amount every person is given and hence my cell was barred from receiving or making calls. I completely understand the system that if the bill goes over the limit the number gets barred. But it was done without communicating the same to me. So basically I woke up Monday morning and realized that my number had been barred completely.
On calling customer service I was told the reason behind barring the number which was ok but I on asking whether they tried to inform me by either calling or sending a text message that I had overshot my credit limit the answer was negative. This cause complete inconvenience not only on a Monday (the most hectic day of the week) but for the rest couple of days.
This is what got me completely ticked off. I fail to understand is that how a company like BPL Mobile who today celebrates its 13th anniversary fails to recognize the basic ethics of customer relationship and that is basic communication.
All I can say is that after 6 years BPL has lost one customer which I’m not sure really matters to them as I have now changed my service provider and am hoping for the best from it.