I am a software professional from Pune, I had purchased a 800VA Luminous inverter & an Exide SF 135 ah battery from Best Electronics, Pimpri. The dealer had told me that it was the best model available at the best possible time.
For the first 2 months the product worked fine but then all of a sudden the backup came down drastically. The charging of the battery would take lot of time but the backup was very less as compare to the promised backup in the brochure. When I complained with the dealer he sent a some one from Exide but the service person told us that there was something wrong with the inverter and not the battery.
I again called the dealer and shared the feedback of the service engineer of Exide, he then asked me to call on Luminous call center & I did it not just once but thrice before someone came to our place after 8 days.
After initial inspection of the unit the engineer told us that some thing was wrong with the battery, but when I told him what the battery guy said, he checked the system again and said that there is some fault with the charger and he will send some one to replace the unit.
After daily follow-ups and 100 calls the system was finally replaced exactly after 6 weeks of the engineer visit. And this too happened only because I threatened the dealer that I will move to the consumer court.
My Suggestions to all never buy anything from Luminous the product quality and the service is pathetic.