I ordered a few required tools and accessories from https://machpowertools.com and received delivery well in time, out of these only branded items were same as shown at company’s web site but the costliest item I ordered is not as per specifications and make given on their web site instead they have sent me a cheap and poor quality Chinese made product which is neither of good quality nor have the same specifications stated in the order.
Given below is emails conversation in this regard (latest to oldest in order) , now I am not receiving any reply from their end.
On Tue, Aug 13, 2013 at 12:11 PM, Manish Sharma wrote:
Can item be reverse picked? Like other reputed web sites pick items through their couriers.
On Mon, Aug 12, 2013 at 3:41 PM, Manish Sharma wrote:
Can item be reverse picked? Like other reputed web sites get picked items by their couriers.
On Mon, Aug 12, 2013 at 2:49 PM, Mach power wrote:
Dear sir
Please return ship the item as per the invoice and attach a copy of invoice.
write your order number and content in the box
Address:
Machpower Systems
Old#124, New#257, Linghi Chetty Street, Parrys,
Chennai-600001
once the item is received we will refund the amount to you or will supply any other item if you wish.
Thanks & Regards,
Bojarajan.K
MACHPOWER systems
http://www.machpowertools.com
On 12 August 2013 14:28, Manish Sharma wrote:
Please inform the procedure for return of TCT Blade and if you didn’t had the blade in your stock why didn’t you enquired before sending it to me?
On Sat, Aug 10, 2013 at 4:52 PM, Manish Sharma wrote:
Please inform the procedure for return of TCT Blade and if you didn’t had the blade in your stock why didn’t you enquired before sending it to me?
On Sat, Aug 10, 2013 at 4:45 PM, Mach power wrote:
Dear sir
sorry for the inconvenience the ordered item escon 4x30 tct blade is not available any more. So that we sent you a similar item. Please return back the item for refund, if you are not satisfied.
Thanks & Regards,
Bojarajan.K
MACHPOWER systems
http://www.machpowertools.com
On 10 August 2013 15:59, Manish Sharma wrote:
Hi
With reference to my order, Order ID: 101302091
I received four items today on 10th Aug’ 2013
Thanks for such a prompt delivery.
One of item I ordered was as below
https://machpowertools.com/spares-accessories/sawing-accessories/escon-4-x-30-teeth-tct-blade-for-wood-cutting
but instead I received "X TRA-POWER 40T" which does not have desired specifications nor is a quality product.
You are, therefore, requested to get this blade replaced with the required one at the earliest please. Images of item sent and its invoice are enclosed with this email.
Thanks and Regards.
Manish