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2.3

Summary

Mahanagar Telephone Nigam Ltd
Sunil K@mapfin
Jul 23, 2001 01:38 PM, 3908 Views
MTNL Money Extractor network

On 26th Jan 2001.MTNL in mumbai flashes advt. in Times of India, Local calls facility is extended upto 200kms. What does it makes u..?? U start making calls to the relatives in Nasik, Pune, Boisar, etc. These cities are located atleast 120kms away.


We have also made calls for talk time of more than an hour, hoping that we are paying 3Rs, per minute. When we received the bill it was high. How it happened.


It is noting but we ended up paying STD amount bill at a cost of local access number.


This is open cheating by MTNL and DOT, India.


Rating


Access code : 95-STD code-local number


Charge rate : 30 secs flat


Confusion in society : very high


STD booths : collapsed due to sudden reduction in business,


Revenue of MTNL/DoT : Increased by 2 times.


Emergency requirement : Good


Recommendation : NO ... Pulse rate for STD from 11pm onwards is higher as compared to 30sec flat rate and you pay less


Alternative for 95 code facility.


This service is good in case of emergency, but is it easy to change the habitat of persons.? NO..


Why to pay so high cost for this facility,


Best alternative is lock the 95 code using STD locking facility e.g 121-xxxx-2


This will allow only local calls. One can save on hefty bills due to 95 access.


Benefit for MTNL ...


Approximate workout prepared for your reference


Times of India Readers say 10lacs,


50% of readers must have telephone facility,


Each reader makes atleast twice a month makes call using 95 facility


Talktime for every call 30mins.


With pulse rate of 30secs, total calls = 60nos.


Each call 1.20Rs makes 72Rs per call, and 144Rs per month.


Total revenue generated = 144Rs.x 5lac readers = 7.2 crore


All over the nation we have minimum 10 newspaper and each newspaper except TImes of India generates


10 % percent of 7.2 crore = 72lacs.


9 newspaper each with 72lacs = 6.48 crore


Total revenue for DoT = 7.2 + 6.48 = 13.68 crores.


Note : above approximate calculations are for 200kms range only.


If we use STD facility without 95, we will spend maximum 40Rs with long time as compared to 95 facility from 11pm to 6am timing.


Inclination from service provider




  1. Cost reduction : Not available




  2. Service improvement : 10% against 100% at cost.




  3. Rebate for lapse of service : poor




  4. QCS : Showcase of advertisement.




  5. Followup for rebate allowance : high cost




  6. Reason for lapse of service : Do not ask.




  7. Contribution towards society : What is this??






::: GUESS and answer


Above all Is it in favour of society ??


Does it satisfy expectation of user??

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