I bought 1n IFB F/loading machine 5 years ago. It was working fine until some 6 months back. Some bearing problem cropped up in Drum. When I approached the dealer from whom I have purchased he said there is no repairer for this IFB washing Machine., as they do not sell spares in open market. To repair it I have to enter into service agreement with IFB repair franchise point nearby, sheding some RS.1800/- for replacing the part which may at best cost 400 bucks.
Take extra money of 250 bucks to repair labour, if you so desire)That dealer promised me this agreement is for 1 year and they will also do service every 3 months which they never did. Repair and replacement of that defective part took more than a month time.
Is this not will come under MRTP act ? Forcing us to take repair job only from their franchise, thrusting one year contract which we may not like.
IFB is a nice washing machine until it breaks out.