I want to share a recent correspondence with MMT which highlights what all is wrong with MMT. Very poor customer experience. See the conversation below:
Booking ID: IN1406B0S196780
I wish to draw your attention to many deficiencies in service by your company in respect of the above tour.
1) Your sales staff is least interested in servicing paying customers once the payment is made. They simply toss matters to the backoffice team and take no ownership for sorting out issues. The sales person was very rude and condescending – almost making us feel that she was doing a favour to us.
2) I had to send several reminders to your backoffice team for issuing the tour and train vouchers. Your person had falsely stated that the vouchers were sent by courier including providing me with a fake consignment number of Blue Dart, two days before commencement of the trip( I can share all mail correspondence/SMS if required). After repeated follow-ups the tickets were sent by air cargo( I had to spend Rs 3000 towards petrol, warehousing charges and toll) to pick up the Euro Rail vouchers. The mental agony and torture suffered by us a day before the journey is not something that we will ever wish.
3) Despite three reminders that we need vegetarian meals, this was not updated to the airline. Last night, while traveling from Venice to Dubai, no meals were provided as your company failed to inform the airline that we need veg meals. This is simply unacceptable. Going hungry for 8 hours – all because your team goofed up.
4) The hotel provided in Florence was seedy and in a very bad locality. The room was small and broken down – which is unacceptable when three ladies are traveling.
5) We have been your regular customers in the past – we will never use MakemyTrip again for any of our vacations. Your team is not simply interested in servicing customers.