Your review is Submitted Successfully. Ã—

Makemytrip

0 Followers

3.8

57%

44,302 Votes

WRITE A REVIEW

Summary

Makemytrip

appayya @aaramarao

Mar 03, 2016 08:20 PM, 9680 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

They are not great as they were before

I would give them 5* but now only 2.5* or max 3*, the reason follows -

MMT travel expert used to be great. I had used their service plenty of times in the past. However now in recent past they are not as satisfactory & customer centric as they were before. I have been using their service from 2009 and they do not seem to appreciate the long associations. I’m really unhappy with the sort of avoidance they are showing to my international holiday query. It is really unexpected of MMT.

Somethings like self serve modes of flight hotel booking are awesome but to book a international holiday there has to be to & fro discussion and work outs. In past I had always contacted a lady by name Reshma 9611588100.

I guess, they are a 400mil company, success riding their nerves, avoidance is obvious.

Issue Resolved

Response

(8)

(2)

Comment

Flag

Brand Response

MakeMyTrip

Mar 04, 2016 01:37 AM

Dear Customer,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We were looking into your concern but have found that a few important details are missing.Please provide us with the following details:Booking ID orEmail address used at the time of bookingWe await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care