Booking id- IN1206B15472
Hotel-The bharat hotel, tapola road mahableshwar
Date-5 oct’12 to 7oct’12
First of all I must tell you due to your very bad services my holiday was
totally spoiled. Faced several issues due to your bad services
1) First of all we must tell you when I reached the hotel, the hotel representative Mr. Baharat told us that there is no confirmation of our booking from your end. Then we made several calls to your customer
services, after that we were allowed to stay there which was quite annoying for us face such kind of problems where as we had already booked our room on 22nd of June.
2) At the time of booking we had clearly advised your representative Miss Ragini Srivastava that we require an ac room with in the budget of Rs2000-2500 per day. She advised us 2 to 3 hotels in the same budget for
ac rooms. We liked Hotel Bharat. And so proceeded accordingly with the booking. If AC was not there then your representative must have told us at the time of booking that in your budget AC room is not available. Then we were to deciede what to do...but how can she make us fool by saying that Hotel Bharat is one of the hotel that is providing us AC room with in our budget.
And here in this case only AC was not the issue... the room was in such a bad condition that no one can live on there for a second what to say about staying there for 2 days..... You cant imagine how we stay in this
hotel for two days
4) We did not found the room condition actually the same that you had displayed on your website.The room was in very bad condition. It was stinking badly. Bedsheets, pillow , pillow covers were so dirty full of
stains, all over the room fungus was there. All around bed spider web was there. IN SHORT ROOM WAS NOT IN ANY CONDITION THAT A HUMAN BEING CAN SURVIVE THERE FOR AN HOUR SO I HOPE YOU CAN UNDERSTAND HOW CAN ANYONE BE ABLE TO STAY THERE FOR 2 DAYS!!! (ATTACHED ARE THE PICTURES OF ROOM FOR YOUR REF.
TO SEE HOW YOU MADE OUR TRIP SUCCESSFUL!) Our holiday was completely spoiled because of all this nonsense that we faced we again tried to call your customer care services and spoke to miss she told us
that the room will be cleaned with in 10 mins but no such action was taken. Then after wasting our so much of time and money on phone with your customer care services we stopped calling you people. But we must tell you it was a very bad experience.