Make MY Trip is a site with great features and is very user friendly. I used this portal as I travel frequently for my business purpose and have been using it from over 2 years regularly. Initially I found the site very helpful with attractive offers.
Off late I find that the rates are hiked and offers given, this is what I experienced with some hotels which I booked through MMT ultimately not giving me any benefit.
Also found their prices high when compared to other portals in many cases.
The convenience charges are exorbitant goes upto 6-7% at times which is ridiculuous.
Recently a booking done by me was confirmed and I received the confirmation mail, I was unassuming that I will get the eticket soon, which generally have got in all my other bookings, but in this particular booking even after getting the confirmation mail from MMT and my account being charged with the amount, I did not get the eticket. After few weeks when I needed the eticket, found that MMT had not issued the eticket. When enquired with the call centre( the most pathetic call centre service that a portal of MMT’s stature can have), they said the booking was not made. I provided them with the proof the confirmation mail and told that the amount had been charged to my card, they say the booking is not done and they refunded the amount back, I did recieve the amount after few days, but was not informed by MMT that due to some technical glitch, the booking is not completed. When I needed the eticket, I call them up and then they inform that there was technical glitch at that moment. there was no communication from their end till I called up.
Our program totally got upset and had to re book the tickets at a very high price and had to change our plans and make reservations at the hotels at astronomical rates. Everything was thrown out of gear.
All this because of the fault of MMT and they have the audacity to say that it is not their fault and nothing can be done.
Till we transact with them, we are their valued customers, but once any issue comes up your requests are thrown into the garbage.Such is the attitude of their team. It is already more than a week of continuous follow up their team through phone, mail, social media and they are not responding now.
Also found a interesting thing with MMT on one or two occassions, that if you are registered user and when you are login using chrome browser, in the normal mode you will find a higher rate and when you use the incognito mode, you will find a lower rate if you dont login. So can we assume that registered users are being made fools this way(Note this has happened only on few occassions so am not sure)
The main reason I suggest that you either dont use MMT or use it with great caution is they dont take responsibility for any mistake from their and this could totally ruin your trip/holiday.
The rates are higher in most cases when compared to the other portals especially the hotels. The convenience fee charged by MMT is exorbitant. Many times the displayed rates are different and change to the higher side while trying to make the booking.
The after sales service is so pathetic that I have no words to describe.
My friends had earlier suggested not to use this site, but now I have experienced it and so am quitting as a patron of MMT and also will suggest to my friends to uninstall and not transact with MMT unless they are willing to take the risk of spoiling their plans.
*PROs: Good Website, User friendly
CONS: High rates, High convenience fees, Pathetic after sales service, High risk factor using this website, it can ruin your holiday if any issue is there as you are stranded and no help from MMT*
Good luck to the users.