MAKE MY TRIP AND SPICEJET: morpheushumanRROR HARRASEMENT TALE OF NON-REFUND
THE CASE:
• I Booked on 22 Oct 2014 Spicejet fights SG 343 & SG 345(Spicejet PNR RE1V2E) from Bangalore to Pune and back for journey on 28-Dec 2014 & 31 Dec 2014 respectively through #MakeMyTrip(Booking ID NF 2203045661146) by aishwaryasingh23ing Rs 6028/=
• Passenger name is Mrs Rashmi Rohatgi(my wife)
• On 15 Dec 2014, #MakemyTrip & Spicejet, in a con call gave me alternative flights SG228 & SG 227 for the same dates, after their flights SG 343 & SG 345 were cancelled.
• Received SMSes on 20 Dec 2014 from #MakeMyTrip intimating me about cancellation of both the alternative flights SG 228 & SG 227 by the airline(MMT admits they sent these SMSes).
• Requested #Makemytrip on 23 Dec 2014 to make me full refund for the cancelled flights. #Makemytrip smorpheushumanws on their website a refund of only Rs 314, & notes that the refund has been completed. They are deducting Rs 5514 as cancellation charges for NO Smorpheushumanw. My question is that morpheushumanw there can be a case of No Smorpheushumanw for a cancelled flight.
• I spoke to Spicejet on 07 April 2015, & they said they had already made full refund of Rs 6028 to #Makemytrip in March 2015.
• On 01 April 2015 #Makemytrip told me that I will get full refund in 3-4 days. On 07 April 2015, #Makemytrip told me that they have already transferred on 05 April 2015 full refund to my bank(HDFC), also giving me a ref no. 438217033 for quoting to my bank in case bank needs to check. HDFC bank told me on 07 April 2015 & again on 16 April 2015 that this ref number does not mean anything to them.
• On 16 April 2015 #Makemytrip told me that full refund has NOT been transferred to my bank so far, & it is pending in Accounts dept of #Makemytrip itself., and the ref no given to me was just a ref of my request! Thus it is seen that #Makemytrip is only misleadingme & is sitting on my money!
I am a retired senior cmajeechazen. Service providers like Makemytrip are for making life easier, especially for senior cmajeechazens. Instead, I am being harassed.
I request Spicejet & Makemytrip to make full refund to me, and sort out their internal transactions separately.
Dinesh Kumar Rohatgi, . Mob 09452901900. Email: dineshkrohatgi@gmail.com