MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
This is Rabia and I have gone to makemytrip to book a holiday, Firstly, its very hard to get the same person as they keep transferring the call from one department to the other. Secondly, nobody takes ownership. As I am writing this feedback 15 hrs before my travel, I still don’t have e-tickets and hotel vouchers with me. On top of this, they wanted me to bear the cost of the hotel stay.
Overall, its an utter chaos with holiday packages. If things go smooth, you might not see much hassles. But the Service quality of an organization shows up when things don’t go as expected and my experience with makemytrip has been horrendous.