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While returning from back on Holi from my home town I was unable to get a rail reservation so I booked a bus ticket for my self and for my cousin on Make My Trip from Kanpur to Delhi with booking ID No NU27011960036502 for date 08 Mar 2015.
On the ticket only boarding time, place and name of operator was given but no bus number was mentioned. Hence, 4 hours before the boarding time tried to call the operator to confirm the bus No or the drivers mob no so that I could locate the bus.
Three Nos were provided in the ticked but only one of them responded after several attempts and gave be another no which was already not responding. After that I called Make MY trip customer care the explained the problem, the executive told me I will receive a call within half an hour and they will provide me details. I kept calling here and there but all in vain I din’t received any call and neither was able to find my bus.
Ultimately I missed my bus and both of us travelled by some other mode. This is a type of fraud with the customers as without giving you Bus No how could you locate a bus on a highway where hundreds of vehicles passing every minute.