MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
My recent trip to Shimla and Manali was not up-to expectations. There were many simple things that ’makemytrip’ did not take care of.
We were given 2 star hotel in the name of 3 star (hotel Silverine - Shimla) . The hotel manager himself confirmed it to be a 2 star hotel. Of course if you see their kitchen and small restaurant, it is pretty well understood that no one will rate it above 1 star and not even that.
It was a 6 days trip and we were in Innova which had already run 3 lakhs kilometers and was making all sort of noise through out our journey. When it rained, water was dripping inside the vehicle.
The driver kept on taking to his desired place so that he can eat commission and when I complained to ’makemytrip’ during the journey, no action was taken against him. The result was we could not complete our itinerary.
Are these three points sufficient to spoil your entire holiday which a family keeps on waiting that comes only once in a year?