Your review is Submitted Successfully. ×

Makemytrip

0 Followers
4.0

Summary

Makemytrip
Kisholoy Roy@scon60
Feb 15, 2017 08:54 PM, 2211 Views

MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

A Joke Called 'Pay at Checkout'...YES!!

There have been many like me who have been booking hotels on MMT in pursuit of Pay at Checkout facility offered on the site. The site also says that there will be no penalty if you cancel a booking before a certain date. But then this statement is not true. I canceled just one booking where I went for Pay at Checkout and that too much before the deadline.


However post that action of mine, I am being denied availing Pay at Checkout facility. It has been blocked and now I have to pay in advance. This has caused a lot of hassle and plus I believe this is cheating by a company of such repute. When you conceal certain things, it is not done. Moreover, this policy of MMT is ridiculous; its a joke since it can well happen that people have to cancel bookings on genuine grounds.


If what has happened to me is not the penalty then what is the penalty? I am kept guessing by MMT!

Issue Resolved
(0)
Dear scon60We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience and delay in response.We have reason to believe your concern has been resolved as this concern of yours appears to be more than 7 months old. If just in case your issue still stands unresolved then, please revert us back with your booking details (Booking Id, E-mail id or mobile number entered at the time of booking).We have taken cognizance of your comments and the spirit in which you have shared your feedback.Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.Assuring you best of our services.Team-MakeMyTrip Care
Post
Please fill in a comment to justify your rating for this review.
Post
Question & Answer