I am writing this feedback as a deeply dissatisfied customer of MakeMyTrip(MMT). My name is Dheeraj Kumar, and I had booked a flight from Delhi to Rajkot for my family on April 11, 2023, through MMT. The booking included three family members:
MR. DHEERAJ KUMAR DHEERAJ KUMAR
MS. KAVITA KAVITA
MR. ABIR ABIR(Child - 3 years old)
Booking Details:
PNR: 66LVMO
Booking ID: NF7YO0VBSXBL20IS8060
Ticket Numbers: 098-9702531671, 098-9702531672, 098-9702531673
Airline: Air India
I paid an additional Rs 900(Rs 300 per family member) for seat reservation and was allotted seats 12E, 12F, and 12D. This additional fee gave me peace of mind, as I believed that MMT would ensure confirmed seats for my family.
However, upon arriving at the airport and attempting to check-in at the Air India counter, a shocking incident occurred. Air India informed me that they had not received any seat reservation confirmation from MMT. Even though my ticket clearly displayed seat numbers 12E, 12F, and 12D, Air India refused to honor these reservations. This created a frustrating and embarrassing situation.
It is evident that there is a severe communication breakdown between MMT and Air India regarding seat reservations. As a passenger who paid extra for these reservations, I expected a seamless process. However, I was subjected to humiliation at the airport, with Air India personnel insisting that I had not paid for the seats and that I had to accept whatever seats were available.
This incident left my family and me extremely disturbed. I reached out to MMT through emails and phone calls in an attempt to resolve this issue. Regrettably, I have received no satisfactory resolution to date. MMT’s response has been dismissive, with them simply closing my ticket by stating that the flight was on time and that I boarded it. This response is utterly unacceptable given the clear explanation of the issue I provided via email and phone calls.
Closing a ticket with such dismissive comments is not customer service. I am deeply disappointed by MMT’s lack of responsibility and accountability in this matter. I assure you that I will reconsider ever booking with MMT in the future, and I will strongly discourage my friends and relatives from doing so as well.
I urge you to take this issue seriously and provide a fair and just resolution to restore my faith in MakeMyTrip.
Sincerely,
Dheeraj Kumar [+918076198044]