Booked shimla-kullu honeymoon package for my cousin. (Booking id - 130602-022464)The call-center technician booked the package on call and paid it by my credit card. She never mentioned that there will be extra taxes every where they take us.
The couple had to pay Rs.500 in every hotel they checked-in, in terms of taxes and other nonsense.
When I tried to complain, the technician did not know, if taxes are to paid or not. She was referring to some clause in the voucher "• Please collect all extras directly from the guests at the time of check-out." And said you have to pay extra tax, what ever they ask.
When I called back, another technician from MakeMyTrip suggested the hotel(De Park) they booked is not in recommended list of MakeMyTrip.
So, I understood that the trip consultants are aware of sub-standard hotels and yet they book it, as we are not aware of them. They talk all sweet nonsense when we are booking it, but not the necessary things like extra taxes etc.
These call-center technicians either are not knowledgeable or faking to us regarding the hotel standards.