I made the mistake of booking a Hotel through the MMT website. Once I booked the hotel, a first email was sent to me on January 14, 2013 (almost 2 & half months before the planned trip) which was with a subject line - HOTEL CONFIRMATION VOUCHER".
Also this email contained a line stating that "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same."
Then on March 08, 2013 (hardly 20 days before the trip) they sent me another email saying that the hotel booking is not confirmed.
I feel a big foul play here. Just because I booked my hotel well in advance, I got a cheap tariff. Now sighting the holiday season (27 March ’13 - 31 March ’13), they cancelled my cheap booking and made it available to someone who is willing paying more for the same room.
Their customer service agent very easily said that it is not MMT’s fault, but the Hotel has cancelled the reservation. But I do not know the Hotel people. I knew MMT (or I thought I did). I was liaisoning with MMT. MMT were my point of contact, not the Hotel. It was MMT who sent me the email dated January 14, 2013, confirming the Hotel Reservation. How can they just do away with their responsibility saying its the Hotel’s fault.
Besides, I had made all the Travel Bookings which were not cheap and cost me a lot of money. I did that based on the Confirmation of the Hotel room.
The agent tried to convince me saying you will book me in another Hotel. How can you trust these people any more. And why should I go to another Hotel, when I booked the Hotel of my Choice way before time.
These people (MMT) are a cheat and I am along with this post, also filing a consumer complaint against MMT for Monetary and Mental harassment.
In fact I would suggest that since now the Companies Bill 2011 allows a "Class Action Suit", we all, the victims of MMT should come together and file a Class Action Suit against MMT.
Regards