I have been using Makemytrip majorly since May 2018 when I joined a company where I had to travel a lot. And in these 4 plus years of usage, I felt among all services that they provide only the Flight ticket booking service is good.
Apart from Flight Ticket service Makemytrip also provides booking services for the listed below:
> Hotels
> Trains
> Holiday Packages
> Airport Cab
> Home Stays
> Outstation Cab
> Travel Insurance
> Gift Card
> Hourly Stay etc.
In the above list, I have used booking services for Hotels, Airport Cab, and Outstation Cab.
Their Hotel booking service is not the best, the majority of the time the rooms booked on the app/website is not allotted on arrival at the hotel. The customer support service sucks and reaching them when we are facing the actual issues is next to impossible.
I remember an incident that has taken place in February 2019 when we visited Ludhiana after traveling from Hyderabad to Chandigarh by flight and then by cab from Chandigarh to Ludhiana. I and my colleague were dead tired. We reached the Hotel late in the evening, we had a booking in a Hotel by the name of "Hotel Neelkanth". We have booked a double bed AC room in that Hotel(i.e. with two single beds). When we were taken to the rooms it was firstly non AC and secondly, there was a single double bed. The Hotel informed us that the room that we are supposed to get was not vacated by the earlier guests as they have extended their stay. That was wintertime in Punjab and the weather was chilling outside.
We tried contacting Makemytrip customer service and were able to connect with them after half an hour. It took MakeMyTrip 3 hours to resolve the issue with the Hotel. But that time duration of 4 hours(approximately) was irritating. And all Makemytrip told us was just a SORRY. The Hotel was good and we stayed there for 10 days.
I have taken an Airport cab service once from Makemytrip and the experience was a nightmare for me. I took their cab service from Madurai Airport to Kodaikanal in the first week of March 2020. The journey shouldn’t take more than 3 hours and 30 minutes. But the allotted driver first took us to some other place(relatives/client’s residence) where he wanted to deliver some papers. Then on the way, the driver stopped for having lunch, extending our journey time and making it 5 hours. After that day I never booked an Airport cab from the Makemytrip app/website again.
I once booked an outstation cab from Patiala to Ludhiana using Makemytrip. Firstly the driver came to the pickup point 2 hours late and the Makemytrip Customer Support team was unable to provide an alternating cab during that duration of 2 hours. The driver opted for a different route making the journey discomforting(as the road was constructed, a typical village road) and lengthy. And all the Makemytrip team could tell is SORRY.
Hence apart from Flight Ticket booking, I won’t suggest Makemytrip for any other service, that too use the service when Makemytrip is giving cheap tickets compared to its other competitors.