This is Manas Ranjan Panda.
Following is My Booking Details for Indigo Flight:
Booking Id: NF79146273452220
PNR No- SIT95Z
E-Ticket No.- SIT95Z
Planned Journey - Lucknow to Vadodara
Flight Details:
Lucknow(LKO) to Delhi(DEL) -6E769
Delhi(DEL) to Vadodara(BDQ) - 6E2026
Date of travel: 23.Mar.2020
Ticket Charge Paid- INR 7009/-
Cheating affairs of Make My trip is as follows.
Due to COVID-19, Lockdown was declared from 23.Mar.2020.
Indigo flight no. 6E769, which was supposed to be taking off from Lucknow AIrport at 0555 hrs on 23.Mar.2020 got cancelled due to the COVID-19 travel restriction imposed by Govt. of India.
I got the cancelled flight message from Indigo Airlines in my Email. on 22.Mar.2020 at 06:22 PM.
My travel plan was urgent to attend a medical emergency of my family member at Vadodara Therefore, I booked another flight for my journey.
I started chasing my refund of the cancelled flight by E.mail to Make My Trip and Indigo.
Mail Correspondence Dates are as follows.
13.Apr.2020 Time: 09:30 PM
14.Apr.2020 Time: 08:54 PM
23.Apr.2020 Time: 01:23 AM
30.Dec.2020 Time: 05:18 PM
16.Jan.2020 Time: 02:23 PM
18.Jan.2020 Time: 09:11 PM
Response Received from Make My Trip on the following dates.
Md Iqbaluddin responds 1st time on 18.Jan.08:33 PM
Aritrica Chakraborty responds 2nd time on 19.Jan.06:49 PM
saying that, my refund request is in process and soon I will get the refund.
Finally, I received a mail from Make My Trip on Mar 3, 2021, at 4:34 AM saying that -
A refund of ₹362 has been processed.
The refund Calculation received from Make My Trip is given below.
Total Paid- ₹ 7, 009
Airline Fare -₹ 6, 714
MMT Convenience Fee -₹ 290
Donation Amount-₹ 5
-
Deductions- ₹ 6, 642
Airline Cancellation Fee - ₹ 6, 352
MMT Convenience Fee- ₹ 290
Here, I want to ask to Make My Trip and Indigo Airlines that,
1- When the flight is cancelled due to the COVID-19 travel restriction imposed by Govt. of India, why are you penalising me by deducting ₹ 6, 642 of my hard-earned money.
2- Customer is the culprit, whatever be the situation, Make My trip don’t want to lose his share. It is clearly visible, Make My Trip has charged ₹ 290 as MMT Convenience Fee while booking the ticket and again has charged ₹ 290 as MMT Convenience Fee in the name of cancellation of the ticket.
I would like to mention here that, I have not cancelled any tickets. The flight was cancelled due to the COVID-19 travel restriction imposed by Govt. of India. For what reason, Make My Trip is shocking my blood like a vampire.
3- I appeal to MakeMyTrip, and Indigo Airlines that, I don’t want a refund of ₹362.
The way you both have stolen my hard-earned ₹ 6, 352, Please keep ₹362 with you and divide it in the ratio of 50:50 among yourself(₹ 181 each).
4- I recommend Mr. Modi, to please award Bharat Ratna to these two peoples for looting common men hard-earned money without any reason.