My hotel booking id: NH710665661563
Cancelled on Sept-11, 2015.
Till date Nov-11, 2015 cancellation refundable amount is not yet credited to bank account.
Open service request number: 150928-019169(already escalated twice)
Original booking amount - Rs. 2378
Cancellation amount - Rs. 332
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Refund amount - Rs. 2046
Cashback received
at the time of booking - Rs. 1308
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Yet to receive - Rs. 738
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Since Sept-28, 2015 i’ve been calling and emailing their customer care to get back my refundable amount for the cancelled hotel booking. Every time, i’ve been only given a new time-line for refund date. I tried their customer complaint section in their website. Since Sept-28, 2015 every two days I just get an automated response from so called "We care" team member "Priyanka Dhasmana" that I should wait till so and so date(which is usually 3 days from that date). Again after two days, the same template response will be posted automatically with just a change in the date. This is the heights of irresponsibility that a company can show to a customer. All this can happen ONLY in this COMPANY and in this COUNTRY. Despite so many calls, I was not given proper explanation regd why the refund is getting delayed. In between they said amount was credited to bank account, but that is not true. I even sent them my bank statement proving that. As per bank’s advise, I asked makemytrip ARN 23-digit transaction reference number for the refund. I didn’t get that either. I am really concerned whether this company will refund my money or not.
Worst thing is, without even resolving my service request, they just change the status of my SR to "your action pending" and now I can’t even escalate the issue as the status reflects that "my action is pending".
I’m really surprised how come there are so many positive reviews on mouthshut.com about Makemytrip. Its just a myth to claim they have a "We care" team. where-as their actions clearly state they don’t care about customers. Bcoz of this incident, I do not book with makemytrip anymore.
Best Disgusting service award should be given to Makemytrip
Forget your money if you had to cancel the bookings. I strongly feel their website name should be "forgetyourmoney" instead of "makemytrip"
Frustrated after so many follow up calls and emails,
Sangeetha