We reach out to holiday planners when we don’t have time to invest in planning but are ready to shell out for the same.
I booked Amazing Ladakh with Pangong Stay Deluxe package from Bangalore.
I didn’t get my itinerary till the last minute and I found it extremely stressful in reaching out to the makemytrip support. I always heard the automated response of high call volume.
Somehow managed to get the itinerary after wasting enough time waiting for my query to be answered.
This was not the end of it.
When I reached Delhi, there was no one to receive us. We somehow managed to locate a makemytrip stall at the airport and got dropped to the ibis hotel.
When we reach ibis hotel, we are greeted by a tour manager who informs us that we need to wait at the lounge for 6 hours before we head to airport for departing to Leh. This was a completely a bad surprise, as in the itinerary we were promised a stay at the ibis hotel along with the meal plan.
After back and forth arguments with the tour manager, we were given the accommodation at the hotel. Did we really have to go through this trauma for the price we paid? Quite a bad start for the holiday and a big turnoff. I would never go with makemytrip for any holiday in future.
I fell for their brand name.
I wanted to save some time, but ended up wasting time and added stress as well.