I booked tickets with MMT. Since I did not receive the vouchers for their current on-going Great Travel Bonanza called up the call center and the response I get is there is not such offer! Have been speaking to their call center who is clueless about your offers! Post on FB on the MMT page and the responses are 1 liners with no proper resolution after, as back and forth and follow ups saying you will receive the vouchers in 5 days.
I am promised a call back 3 days ago which I never receive. I call up today again and there is no supervisor available. After waiting for some time and repeated back and forth someone called Amit is the so called supervisor comes on line who is more rude, clueless and thinks he is doing a favor on the customers and talking to him is a worse experience than the agent name Deepak.
What kind of a service is this? Explanation given for no call back is that we facing a heavy call volume, ask them then why do you promise a call back answer is an apology. When I said what is the use of apologizing if you cannot offer me a resolution that was the most shocking response saying what do you want me to do then? Really! Shut shop if apology is all you can do without offering a resolution!
Are you guys intentionally avoiding talking to customers? Pathetic customer service. Do you think you guys are doing some favor on your customers?
Horrified with the kind of service and the responses. Biggest mistake of my life of having booked with Make My Trip.