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One of the worst service provider ever I have interacted with. I had booked ticket 2 months in advance for my senior citizen father from Kankavli to Mumbai(NU270421765236880). On the day of departure the operator switched of his mobile(only contact provided) and was untraceable(Priyal Travels -(8433921712). I called up customer support 3 times between 7:30 pm(Departure time) to 8:45 pm. Ever time I got answer that my case will be forwarded to concern team and someone will call me back.
My father(62 yrs) stood at isolated bus stop for nearly three hours without any help. Is this what you call makemytrip experience?
To this day I have not got any apology or call from Makemytrip.com, only mail I got is my ticket is cancelled and I will get refund, that also less than amount paid(error again said by customer support).