My first ever trip was booked through MakemyTrip.com and it made me think how this company claims itself to be India’s No.1 Travel company, What a shameful declaration. Whereas the reality is nowhere close. Entire staff includes their customer care executive, Travel Agents and all back-end support.
All are absolutely useless, lousy and most unreliable people and available to ruin your travel experience. Having your tour booked through them is a wastage of your hard-earned money and valuable time.
They are all fraud, take all the payment in advance and leave you to suffer at a hotel/resort at a place far away from the city.
I had a miserable experience with them on my trip to Ranthambore, they took money to reserve my stay booking with a 4-Star property and when I reached the place Shani Vilas, it was not even a 2-Star property at Ranthambore(Rajasthan).
Property was in pathetic condition, at the reception. There wasn’t any staff to carry your luggage, we carried our luggage ourselves to the hotel room. When the door was opened, the room was stinking like hell. Door lock was damaged(we were not able to lock the room). Bedsheets/Bedcovers were spotty, no TV connection, dirty toilet pots, no WI-FI connection. No arrangement of hot water, no toiletries supplied, extremely dirty towels, ceiling lights were not working.
Even after we requested to get it fixed, no one came to fix the faulty bulb. Very dirty swimming pool, toads were all swimming inside it, muddy surrounding, tasteless food. We made several calls and raised issue with MakeMyTrip(MMT) to change our hotel room, they took no action and simply stop hearing to our requests, stop responding to our calls and messages.
I sent out all the pictures to Jyoti Singal(Trip coordinator) to show her the condition of the property, but of no use. No one even bothered to call back and listen to our concern from MMT. Atul from MMT was a rude employee, who instead of providing a resolution to our problems, started arguing with us and cancelled our booking at mid-night without informing us.
The manager at hotel Shani Vilas, Ranthambore informed about the room cancellation and made us leave the hotel at the mid-night on a dark stormy and rainy day, my kid was also very sick at that time as we all were completely drenched during our Safari( it rained almost the entire day).
This is how pathetic, terrible and heartless company MakeMyTrip is. Beware, as this is a usual practice for them to make false commitments to travellers and proclaim themselves to be India’s No. 1. making money out of trapping innocent travellers.