Guys - Be warned, when you have to cancel / re-schedule a trip check exactly what are the Airline charges and do not pay extra to makemytrip. This is illegal business and hope mine is isolated case, if not legal action has to be taken against makemytrip.com
I booked HYD - Del and Del - HYD ticket on Kingfisher airline through Makemytrip.com. Later as my plans got changed, I had to cancel the booking. I called Makemytrip but as no one was picking up the phone, I called Kingfisher directly and got my tickets cancelled. Cancellation charges were Rs.650.00 for outbound and Rs.200.00 for inbound. Later I had to call Makemytrip again for the refund and they told me that the cancellation charges will be as follows: for the outbound flight the airline cancellation fees is Rs.750.00 and Makemytrip cancellation fees will be Rs.250.00 and same for inbound flight.
I challenged the person (Hiten) and he said, no this is what it is. I then insisted that Airline cancellation fees is not correct and it’s illegal for you to charge me extra in the name of airline cancellation fees. I threatened him that I will take legal action. Then he said, OK he will have to reconfirm with airline. After 10 mins, he came back and said he cannot reach airline. I then said, Kingfisher is good at picking up phone and responding to queries so I don’t believe you, either you confirm back in next 5 mins or I want to talk to your senior and I just didn’t budge. Then after 10 mins on hold, Hiten confirmed airline cancellation fees will be Rs.650 and Rs.200 and not Rs.750 for each flight. Basically I was being charged Rs.2000.00 when real charges were Rs.1350.00