MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
MMT is very very good. Recently I had to cancel my Flight and Hotel bookings due to change in trip plans. I canceled flight online and called MMT for Hotel Cancellation. They took the request and called me next day for clarification and they told amount will be refunded in next 10 days. I got refund for Flight in 6 days and for Hotel I had to call for just 3 times since I did not get the confirmation mail from them. I got the refund in 8 days after the cancellation.
Customer service is very good via phone but email they should improve since no one seems to reading the mails. Anyway, I like the service and one my colleague booked hotel and he is happy with the service! I want to use MMT for all my future plans.
I read most of the reviews and found that none of them have recommended. It seems they improved the service and they are doing well now.
Thanks,
Manjunath