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Makemytrip

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Summary

Makemytrip
Rohit @rohitmsr
Apr 07, 2015 02:07 PM, 4123 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Be careful while booking Air Tickets

I am surprised nobody writes about the demerits of a quick booking over Makemytrip. So here goes. There is no such thing like a refundable ticket. Yes even if it says the ticket can be cancelled .Beware. The Cancellation costs are almost 50% of the ticket price.


Yes even if you decide 1 minute after you booked that you want to change the time of your flight you have to pay some 1500 Rs. per ticket to Makemytrip. If you call their custormer service they will tell you the airline is charging them, if you call the airline they say call Makemytrip for the issue. But I think they [Makemytrip.com] are lying about it. How do I know?.


Because if you directly book with an airline there are no cancellation charges for changing your flight time/schedule. Basically I think these are the fees they charge the airline for booking and are not paying it back to the customers, not even one second after booking. Moral of the story is don’t book airline tickets on this website unless you are sure you wont change anything.


It is too expensive to do that. Happened to me two times. The first time itself I decided in future to only use them as a search engine. But after the second time I made a mistake as I was quick in making the payment I decided not to ever book flights on their website again. In fact re-scheduling cost is also lower if you re-schedule directly with the airline concerned. Sad but true.

Brand Response
(4)
Dear rohitmsr,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We were looking into your concern but have found that a few important details are missing.Please provide us with the following details:Booking ID or Email address used at the time of booking We await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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