Avoid using make my trip otherwise you will spoil your vacations/travel. It has worst customer care. They are just middleman and makes commission and will leave you in middle somewhere.
I used MakemyTrip.com website to book my cab from Pune to Mahabaleshwar under NC25010358311. The travel date was 29th of December and I did booking almost a month in advance. But I got a call on 28th when I was already in Pune, which was unknown city that MakeMyTrip.com can not provide me cab now and I have to be at my own. I went for vacation to enjoy but It turned out to be last minute nightmare for me and my family as I did not know anybody in Pune and I had very less time available.
I used MakeMytrip.com for my booking and they are making an excuse that it was vendor mistake and I should talk to Vendor, It is not correct.If I have paid money to MakeMyTrip.com then why should I go and talk to the vendor ? If I cancel my booking within 24 hrs, as per policy on their website, I will not get any money back. But if MakemyTrip cancels without any reason, they will not pay any penalty!! It is illegal and an one sided agreement.
If you have good experience.soon you will have bad also if you continue using MakeMytrip. Drop me a mail, I will forward you the lists of mails wherein people are frustrated with this website.