MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked the Amazing Ladakh package through Make My Trip and this trip turned out to be horrible in terms of service extended by MMT service personnel. While booking we were informed that we are entitled to one bottle water everyday which we dint get for first two days. Then after arguing with the local rep he connected us to the tour manager who was never present during our excursions and neither did he introduce himself on the first day. After explaining him the story he said he knew about this issue as our reservation person Sulaksha from MMT had notified him but he did not give us water bottles because she had not mailed him. This is purely lack of communication.
When we went to visit Hall of Fame, the person at the ticket counter did not have any tickets for MMT group and he refused to give us tickets without paying saying that he has been cheated by MMT before. We bought the tickets and only after pleading for 4-5 times did we get our refund.
Lastly, we were traveling from Mumbai and our entire trip package was booked by the MMT agent Sulaksha . We did not get our return ticket from Leh to Delhi till the last evening. The flight was delayed by Jet to 9:40 am and our flight from Delhi to Mumbai was at 10:45 am which we were surely going to miss. I understand flight delays are common but MMT washed their hands off trying to help us reschedule our flight. The hotel owner was kind enough to let me use his phone and laptop to alter my bookings but the tour manager said very bluntly nothing could be done and we would have to make fresh bookings at our own expense. He took no responsibility even though the entire trip and flight was booked through Make My Trip. I could not reschedule flights online because it was booked through MMT but they refused to reschedule our flight and asked us to do it ourselves. The hotel owner provided me with Go Air customer care number and let me use his phone for this entire process at 11pm in the night.
I will never forget this dreadful experience and the complete lack of empathy and hospitality by Make My Trip.
Nikita nabh