I have made a small booking with Hotel Sonar Bangla Kolaghat Medinipur for 2 nights for my family from 10.06.2016 to 12.06.2016 vide booking reference no NH2P114424889178 through Make My Trip on 21.05.2016. This is my first business with Make My Trip.
In the hotel confirmation voucher of Make My Trip, it is clearly written under ‘Hotel Cancellation Policy’that Free cancellation is offered till 09.06.2016 upto 02:00 p.m. There is no other condition written in the slip which even remotely disclaims the above note.
Due to my father’s sudden illness, I am obliged to cancel this booking. I have cancelled the booking on 30.05.2016. But to my surprise, an amount of Rs 4213/- was imposed cancellation penalty. This is a clear violation of your terms and conditions and an attempt to befool your consumers by violating your commitment.
I have made so many bookings earlier with Agoda, Cleartrip, Booking.com etc on several occasions. Last year also I had to cancel my Aurangabad booking with Agoda and no violation of contract was there.
If I had to pay penalty for cancellation of booking, I would have made my booking at the Hotel office directly. I have chosen your website only for the free cancellation policy. Otherwise, there were other sites offering the same booking at a lower price.
Imposition of penalty is a blatant violation of the Contracts Act and I request you to refund the penalty. Your publicity of free cancellation with Ranveer Singh and Alia Bhatt is deceptive and they should also be held respobsible for such deception.